Who designed the NEAT product line?
We did! Our in-house product design team poured over every detail to create products that are exactly what we would want in our own homes.
What makes NEAT qualified to create home products?
In 2017 NEAT was acquired by Whitmor, a leading designer, manufacturer, and supplier of home storage, organization, and laundry accessory products to retailers around the world. For nearly 75 years Whitmor has been focused on helping to simplify the lives of consumers through functional, quality products. With NEAT’s extensive experience on the services side of the organization industry and Whitmor’s expertise on the product design and manufacturing side, our product development team, collectively, has all of the expertise necessary to make upscale products that meet the organizational needs of every home.
Where are NEAT products made?
Our products are made in the United States, China, Taiwan and Vietnam.
Do the manufacturers and factories you work with offer fair working conditions?
NEAT Method is committed to sourcing from clear and honest suppliers, who are upholding a workplace that is safe, healthy and fair, in accordance with international standards. The manufacturers we work with have been audited to ensure ethical practices for its workers by amfori BSCI or Sedex depending on the factory. For our handmade products that are crafted outside of a traditional factory setting, we have codes of conduct on file with the employers.
Are your plastic products food safe?
Yes, our plastic products are all BPA-free.
Does NEAT Method have any retail locations?
We don’t currently have any retail locations, but never say never! Please sign up for our newsletter at the bottom of this page to stay updated.
Do you offer gift cards?
Yes! To purchase a gift card, click here.
How do I retrieve/change the password to my account?
Please click here to retrieve or change your password.
What methods of payment do you accept?
We accept PayPal, American Express, MasterCard, and Visa. Multiple payment methods cannot be used for a single online transaction.
Gift cards can be used to make payment for an order in full, or can be used to make partial payment with the remaining balance being paid for with a debit/credit card.
How is tax estimated for my order?
NEAT is required to charge sales tax in certain states due to regulatory changes and requirements with respect to when companies have to charge customers sales tax.
If you are tax exempt, please email us at email@example.com with your resale certificate or exemption form.
When will I be charged for my order?
When placing your order a pending charge will be reflected on your credit card. Once our operations team fulfills your order, the charge will be authorized and will post to your credit card account in 1-2 days, depending on your financial institution.
How will I know that you've received my order?
Once items have been ordered, a confirmation page will show a summary of your transaction. Shortly thereafter you will receive an email confirmation of your order. You will receive a subsequent email when your product ships, including tracking information.
Can I modify an existing order?
Though our team will do our best to accommodate any adjustments when possible, once payment has been completed for an order, we’re unable to guarantee any order edits or shipping address changes. Please carefully review these details at check-out when placing your order.
Can I cancel my order?
We regret that we are not able to cancel orders once they have been transmitted to our fulfillment center. You're welcome to return it if you do not need it.
Do you have an affiliate program?
Online partnerships and affiliations are reviewed on a case-by-case basis. If you’re interested, please sign up via Shareasale here.
Do you have a trade program?
Yes! To join NEAT Method’s trade program, send a copy of your business card or a link to your website, along with a copy of your business license and/or resale certificate (if you’d like to purchase tax free) to firstname.lastname@example.org
Discounts & Sales
FINAL SALE ITEMS
Final Sale items are not returnable except for manufacturing defect. These items are identified by .99 endings in price.
We understand that purchasing an item at full price directly before or after an unexpected sale can be disappointing. However, we are not able to provide price adjustments on any orders.
Multiple discounts and/or discount codes cannot be combined in one transaction.