Refund Policy

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Neat Method's Return Policy

  • Return Window: Items must be returned within 30 days of delivery.

  • Condition of Returns: Products should be in original condition, unwashed and unused.

  • Initiating a Return: To start a return, click here. Use the provided preprinted shipping label within 10 business days.

  • Restocking Fee: A 15% restocking fee applies to non-defective merchandise returns.

  • Refunds: Returns are refunded in the original payment form, minus the restocking fee. Processing occurs within 72 hours of receipt at our warehouse. Refunds may take up to 7 days to show in your account.

  • Damaged Products: For defective products, contact support@neatmethod.com within 24 hours of receipt with a description and photo(s).

  • Exchanges: We do not accept exchanges at this time. However, you can initiate a return here.