Placed a large order from Neat Method. The brass wire baskets and “grid” baskets were just the best — well packed, attractive, just the coolest. These acacia baskets are a different story. They arrived broken, literally in bits and pieces. To their credit, Neat Method has already shipped replacements. Hilariously, they blamed UPS and suggested they’d be submitting a claim for damage during shipping. That’s… not what happened. These particular baskets are just terribly made with zero quality control. Guys, you should really stop carrying this product or dealing with this supplier. They’re beneath you.

the ordering was easy, my items arrived quickly, and everything is very well made, solid quality. i did notice that the selection is a bit limited, maybe because some items are not out yet. but my experience with neat has been superb!!

These are beautiful and high quality. I wish they were a little lighter and lower in height so it would be easier for using in upper kitchen cabinets.

The baskets themselves are like no other. They even come with a velvety underside so it’s not too rough. However, one of the baskets came with a top that didn’t match up to the other top edge leaving it uneven looking. For $40 a basket I’d expect better quality.

Hello, I received my (5) Acacia Baskets and (1) was crushed to bits. (See photo below). My order number is 8081 and my order date was 4/29/2021. This transaction was a $200 promotion through American Express. Therefore I only paid taxes and shipping of $30.05. I am not asking for a refund. I am writing to complain about the poor quality of your baskets. If I had paid for them I would return them. I was planning to use them to store tee shirts and running shorts. They are decorative at best. They are not utilitarian in any way. I will donate them to the thrift store. Your web site and photos on the mailer make your product look great. At $40.00 each I assumed they were sturdy and well made. They are neither. You offer an organizing service to accompany your products. The organizing side of your business will collapse when your clients learn that your products are not serviceable. I am surprised that American Express has partnered with you as their stamp of approval is powerful. I will reach out to them as well. Regards, Bradley and David